Privacy & Security

In2art.com is the sole owner of the information collected on this site. We do not sell, share or rent this information to others in ways different from what is disclosed in this statement.

We request information on your order form including contact, billing, shipping and verification information. This information is used for your order, billing and verification purposes only! If we have difficulty processing an order, the contact information is used to get in touch with the customer. In2art.com takes every precaution to protect our users’ information against loss, misuse or alteration of your user information. When users submit sensitive information via our website, the information is protected both online and off-line.
All information is fully protected by SSL encryption technology. Credit card information is not retained once you process your transaction.

We may, from time to time, send you information about our products, details of promotions and special offers via email.  We give you the option not to be contacted by email regarding special product information or offers.  Uncheck the box on our Billing Details Page to receive emails and promotions or call us at 800-393-4278.  Please note that you will still receive customer service related communications about your transactions from us.

Returns & Replacements           

Returns due to damage, defective product, or wrong item shipped will be dealt with promptly.  If any of these issues occur please email at orders@in2art.com  or call us 800-393-4278. 

All products purchased from in2art.com may be returned in their original, unused condition for a full refund minus the original shipping cost within 30 days from the date of delivery. All original factory labels and parts must be intact and the product never used. Credit will be issued in the same form as payment received.  If merchandise is returned for reason other than damage, defective product, or wrong item received, the customer is responsible for the return freight. All shipping and handling costs in connection with returns are the responsibility of the customer. We suggest that your return shipment has a tracking number or a delivery confirmation number and insured if necessary. A restocking fee of 15% will charged for Airbrushes, Books, Portfolios, Projectors and any product that was shipped directly from the manufacturer. (Golden, Dahle, Martin Universal etc.)

If you would like to return a product please contact us for the mailing address and for your Return Authorization No. (RA#). This number must be boldly displayed on the outside of the box.

Please note: If a package has been refused and sent back to us, it is considered a return and may be subject to a standard shipping deduction. In such cases, we will attempt to contact the buyer for up to three business days following our receipt of the package. If the buyer cannot be reached within that time, we will issue a refund of the purchase price minus the standard shipping and a 15% restocking fee if applicable.

FAQ         

What are your hours?

9-5 EST, Monday–Friday & 9-4 EST Saturday Call 800-393-4278 or email orders@in2art.com with any questions or concerns.

Where are you located?

In2art.com is located in Sarasota, Florida. Our parent company is Art & Frame of Sarasota Inc. You can learn more about In2art.com by clicking the About Us 

What are your shipping charges?          

Our FedEx shipping fees are currently based on the weight and destination of your order. Our USPS fess are based on the weight of the order.  If your order qualifies for free shipping we reserve the right to choose the shipping method regardless of which free option you chose. In2art.com reserves the right to change the shipping policy from time to time.

What will my shipping cost be?

When you place items you wish to purchase in the shopping cart the shipping costs will be calculated on the delivery page. You will not need to enter your credit card number to get a shipping quote.  Please call 800-393-4278 or email orders@in2art.com if you have any questions or concerns.

When will you ship my order?

Please allow 1 to 2 business days for processing in addition to the shipping time chosen. If you choose expedited shipping your order will be shipped that business day if received by 2pm EST.  Please call 800-393-4278 or email orders@in2art.com us with any special requirements you may have.

We will notify you promptly via email if your item(s) is out of stock or you can call us to check on product availability.

If your order is being shipped via FedEx you will receive a tracking number at the end of the shipping day.

Your order is shipped from Sarasota Florida

See transit times below for FedEx Home Delivery.

What methods of payment do you accept?

Acceptable forms of payment for on-line ordering are Visa, MasterCard, American Express, Discover, PayPal and wire transfers.

Do you ship internationally?       

In2art.com ships to most international destinations via insured international priority mail, first class mail and FedEx. Please email us at orders@in2art.com or call us at 941-366-2301 with your list of desired items as well as your shipping destination for a shipping quote. 

Shipping fees for international orders,  are all based on the size and weight of your order, and shipping destination. We will respond in 24 hours with the USPS shipping cost, (FedEx if requested) as well as payment options.

How do I pay for my international shipment?

Please Note: Many countries charge a Value Added Tax (VAT) or a Goods and Services Tax (GST) on goods consumed or received in that country. By the act of ordering a product for overseas delivery, you agree to pay any duties, customs, taxes or fees required by your government or the shipper. In2art.com is not responsible for any of these additional charges.

 PayPal:  If you choose this option, email us and we will give you our account number so you can submit payment.   When you have completed payment with PayPal email in2art.com and inform us your transaction is complete and your correct shipping address.

Wire Transfer: $25.00 Wire Transfer fee is required: Plus shipping.  We will send you the necessary information for the wire transfer once we have completed the detail cost of your order.

Can you ship to APO of FPOs?           

Yes, we are happy to ship to our servicemen and women. We ship to all military addresses using US Priority Mail. Contact at us at orders@in2art.com or call 800-393-4278 or 941-366-2301 and we will calculate the shipping costs or place your order directly through our website.

Do you have a catalog?

We do not offer a print catalog. If you are looking for an item not listed online or have questions about a specific product you may contact us through the site, email us at order@in2art.com or by telephone, 800-393-4278 or 941-366-2301. We are happy to place special orders for you!      

What if I cannot find what I am looking for on your website?

In2art will be more than happy to try to find products that do not appear on our website. You can give us a call 800-393-4278 or email us at orders@in2art.com

How can I check the status of my order?

You may check the status of your order from our website, by logging into your account. You may view your complete order history in your account.

How can I check my gift card balance?

Click the gift Card balance tab on the top of any page to check you balance.

Is this site secure for on-line ordering?
Art & Frame of Sarasota web site is secure and safe for our customers. When you place your order on our website, your order information is secured by SSL technology and we use the Authorize.Net payment gateway to protect your information using the highest levels of encryption and security protocols available.