Frequently Asked Questions

 

Do you have a catalog?

We do not offer a print catalog at this time. If you are looking for an item not listed online or have questions about a specific product you may contact us through the site, email us at order@in2art.com or by telephone,  941-366-2301. We are happy to place special orders for you!      

What if I cannot find what I am looking for on your website?

In2art will be more than happy to find products that do not appear on our website. You can give us a call 941-366-2301 or email us at orders@in2art.com

How do I change the quantity of a product I have put in my shopping cart?

Change the quantity in the shopping cart and then click on the "update basket" button.

How can I check the status of my order?

You may check the status of your order from our website, by logging into your account. You may view your complete order history in your account.

Do you accept Purchase Orders? 

We welcome purchase orders from businesses and organizations, as well as state and federally funded institutions!

Businesses & Organizations:

They can be emailed to orders@in2art.com or faxed to 941-366-1352 (Attn: Internet Department). Purchase orders can also be placed directly through the website (in this case, we would also need a copy of the PO). In fact, this is a great way to get an accurate shipping cost for your PO. When asked to select how you would like to pay for your order, select "Purchase Orders". We will either contact you for payment, or charge it to your account. If you would like for us to charge it to your account you must have filled out a Business Credit Application form and been accepted.

State & Federally Funded Institutions:

State and Federally funded institutions, like United States Public Schools, are not required to complete a Business Credit Application form before they are invoiced. 

Purchase Orders can be emailed to orders@in2art.com or faxed to 941-366-1352 (Attn: Internet Department). Purchase orders can also be placed directly through the website (in this case, we would also need a copy of the PO). In fact, this is a great way to get an accurate shipping cost for your PO. When asked to select how you would like to pay for your order, select "Purchase Orders". We will either contact you for payment, or charge it to your account.

 

What methods of payment do you accept?

Acceptable forms of payment for on-line ordering are Visa, MasterCard, American Express, Discover, PayPal and wire transfers.

 

Can you ship to APO of FPOs?           

Yes, we are happy to ship to our servicemen and women. We ship to all military addresses using US Priority Mail. Contact at us at orders@in2art.com or call 941-366-2301 and we will calculate the shipping costs or place your order directly through our website.

 

Do you do International Shipping?

In2art.com ships to most international destinations via insured international priority mail, first class mail and FedEx. Please email us at orders@in2art.com or call us at 941-366-2301 with your list of desired items as well as your shipping destination for a shipping quote. 

Shipping fees for international orders,  are all based on the size and weight of your order, and shipping destination. We will respond in 24 hours with the USPS shipping cost, (FedEx if requested) as well as payment options.

 

How do I pay for my international shipment?

Please Note: Many countries charge a Value Added Tax (VAT) or a Goods and Services Tax (GST) on goods consumed or received in that country. By the act of ordering a product for overseas delivery, you agree to pay any duties, customs, taxes or fees required by your government or the shipper. In2art.com is not responsible for any of these additional charges.

 

PayPal:  If you choose this option, email us and we will give you our account number so you can submit payment.   When you have completed payment with PayPal email in2art.com and inform us your transaction is complete and your correct shipping address.

 

Wire Transfer: $25.00 Wire Transfer fee is required: Plus shipping.  We will send you the necessary information for the wire transfer once we have completed the detail cost of your order.

 

Can you ship to APO of FPOs?           

Yes, we are happy to ship to our servicemen and women. We ship to all military addresses using US Priority Mail. Contact at us at orders@in2art.com or call 941-366-2301 and we will calculate the shipping costs or place your order directly through our website.

 

What does "Oversized" mean?

These items may require an additional charge due to size or weight (examples: large canvas and boards, tables, easel, gallons of paint and other heavy items). There may be an additional shipping fee for those items.  This fee will be included in your shipping costs. These items are labeled "Oversized".

 

What does *Ground Shipping only* mean?

This message denotes items that are hazardous or flammable and cannot be shipped via any type of air shipment, including Priority Mail. Orders that include these items will be shipped via UPS Ground, regardless of the shipping option chosen by the customer.

 

I do not see a quantity available does that mean everything is in stock?

We are a small business in Sarasota, FL and we do not currently have quantities available on our website. If you would like to know what quantity is available please give us a call at 941-366-2301 or email us at orders@in2art.com and we will be happy to check for you. Though we are a small business, we take care of orders for a variety of different industries and are capable of shipping large quantities. If you have a question about your particular order please let us know!

 

What is Art & Frame of Sarasota Return Policy?

Click here to read our policy.